We provide support for information systems operation and maintenance.

Operation

This service keeps information systems and infrastructure available, ready for use and functional in accordance with the agreed parameters of the Service Level Agreement (SLA). The Operation service includes:

• Regular and ad-hoc operation tasks
• User management
• Monitoring
• Database management
• Server management
• Network and firewall management, virus protection
• Communication and connectivity management
• New software versions installation and configuration
• Hardware management and maintenance
• Backup and Recovery
• Regular prophylaxis

We provide Operation service provides trough outsourcing, hosting, or we can take over the management of the information system infrastructure in the customer's premises.

Maintenance

The goal is to provide effective assistance in resolving issues related to the use of information systems and infrastructure. We start to solve problems in the shortest possible time in accordance with Service Level Agreement (SLA) with a priority to minimize negative impacts on the customer business.

As a part of the Maintenance service we offer:

• Information system take over
• Primary support - operational solutions to known problems
• Secondary Support - system support dealing with new problems including errors fixing
• SLA fulfillment guaranteed deadlines
• Minor changes implementation
• Regular reporting
• Assistance in further system development

We use the best practices of ITIL and COBIT when providing Operation and Maintenance services.